Shipping Questions

     SHIPPING QUESTIONS

     
    How does shipping and delivery work?
    Once you have chosen the artwork you love the most and checked out on the Creative Debuts shop you will receive a confirmation email summarising your order. Our printing house will then get to work printing and packaging your art. As soon as they have finished, they log the order on our logistics system, and hand it over to our delivery and shipping partner. At this point you will receive an email confirming the delivery date.
     
    How do I track my order?
    You will receive an email confirming the delivery date from our delivery and shipping partner with a tracking number.
     
    Help! I think my order is lost!
    Think your order might be lost in transit? Although we are quoted 5 business days for delivery from our couriers, sometimes they can’t deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date. If your item still hasn’t been delivered within 5 days, please contact us and we can launch an investigation.
    *Please note: Once we pass your order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We can contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
     
    Can I change my address?
    If you have accidently sent artwork to the wrong address we can help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
    *Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

    Do you ship internationally?
    Yes! Choose your delivery country from the dropdown when checking out.
     
    How long will my art take to arrive?
    For UK shipping we use a third-party delivery and shipping provider, and it should take 5 days to arrive with you from the point at which you order. International delivery times will vary on the shipping options available to us at the time, and the region that you are shipping to.